| Contact us straight away, either by email usa@unibor.com or, you can call us on +800 969 9644. Please make sure you have the invoice number, product detail(s) and, in the case of machines, serial number(s). We will issue a returns number and you will then need to send the unused product back to us. When we have received and checked the return, we will process your refund. Please note we reserve the right to charge a 25% handling charge for the return of goods ordered in error. We regret we cannot accept goods without an authorised returns number. | If you have been sent the wrong product, you need to let us know within 10 working days. Contact us by email usa@unibor.com or call +800 969 9644. We will then raise a returns number and arrange for a courier to collect the goods and replacement items if required. Please note, we cannot accept goods without an authorised returns number. |
| If your package arrived damaged, make sure you note the damage on the courier paperwork. Take a photo if possible. Report it to us within 48 hours, either by email usa@unibor.com or call +800 969 9644 | All Unibor machines have a 12 month warranty. If your product is faulty, please contact us, by emailing usa@unibor.com or call +800 969 9644. Tell us the invoice number, product name, serial number and details of the fault. We will raise a returns number and arrange a courier to collect the product. Following inspection, we will contact you to discuss how we proceed. |